Cancellation, refund, and chargeback terms for RoadReach advertising campaigns
This Refund Policy applies to all advertising campaigns, services, and products provided by RoadReach Media ("RoadReach", "we", "us", "our"). By purchasing our services, you agree to the terms outlined in this policy.
This policy covers:
If you cancel your campaign before wrap installation has begun, you are entitled to a full refund of any fees paid, minus a 10% administrative fee to cover campaign setup and driver matching costs.
If you cancel after installation has commenced but before completion, you will be charged for:
The balance of any pre-paid fees will be refunded.
Monthly advertising fees are billed in advance. If you wish to cancel an active campaign, we require 30 days' written notice. You will be billed for the notice period, and any pre-paid months beyond the notice period will be refunded on a pro-rata basis.
Wrap removal costs (as per our rate card) will be deducted from any refund due.
Note: All cancellation requests must be submitted in writing via email to info@roadreach.co.za. Verbal requests via phone or WhatsApp will not be considered sufficient notice.
Approved refunds will be processed within 14 business days of the cancellation effective date. Refunds will be issued using the original payment method unless otherwise agreed in writing.
RoadReach reserves the right to deduct the following from any refund:
Installation fees cover the cost of materials and labour to apply vehicle wraps. These are non-refundable once installation is complete, as the wraps are custom-made for your campaign and cannot be reused.
If installation cannot be completed due to factors within RoadReach's control, we will either:
Payments to drivers are processed separately from advertiser fees. Driver earnings are non-refundable once paid, as they represent compensation for services rendered (displaying advertisements).
In the event of a campaign cancellation, driver payments already disbursed will not be recovered from drivers.
If you believe a charge is incorrect, please contact us directly at info@roadreach.co.za before initiating a chargeback with your bank. We are committed to resolving any billing disputes amicably.
If a chargeback is initiated without first contacting us:
We will provide full transaction records to your financial institution to dispute any wrongful chargeback.
RoadReach shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: acts of God, load-shedding, civil unrest, pandemics, supplier delays, or government restrictions. In such cases, refunds will be considered on a case-by-case basis.
For all refund and cancellation enquiries, please contact us: